Frequently Asked Questions

 

PAYMENTS

SHIPPING

Shipping Methods

Ground Shipping

We ship all standard orders through the most cost-effective shipping method, choosing the fastest delivery option between UPS Ground, USPS Priority or Parcel Select, and FedEx Ground.

Overnight, 2 Day, & Other Express Shipping Options

We offer several express shipping options that you can choose at checkout in order to expedite the delivery of your order. If you have specific requirements or need any assistance ensuring your order arrives at a specific time and place, please chat with us, call, or email before placing your order.

Local Pickup

In-stock items may be picked up the same day you place your order during our normal hours of operation. If your item is a special order, custom-built, or custom-configured, we will let you know when your item will be available for pickup within one business day via email, or by the phone number you included with your order if you did not give an email address.

Shipping Times

Standard Orders of In-Stock Items

We ship most available orders received by 2:00 pm Monday-Friday the same business day. If for any reason, your item is unavailable to ship, we will let you know within one business day via email, or by the phone number you included with your order if you did not give an email address. Most orders shipped from our Lincoln, Nebraska flagship store will be delivered in 2-4 business days, aside from the coastal regions of the United States where orders usually arrive in 3-5 business days.

Custom-Built or Custom-Configured Products

If you have ordered a custom-built or custom-configured product we will contact you within one business day to give you an expected shipping date. We will give you our best information and effort on items that require customization or building by our industry partners such as Industry Nine or Push Industries.

Bicycles & Custom Bicycles

In-stock bicycles ship insured within 3 business days through BikeFlights. BikeFlights currently uses UPS for shipment and delivery. Custom bicycles generally ship within 7-10 days of your order. In some cases, particularly if your order includes custom-built or custom-configured suspension, wheels, or other components.

RETURNS & EXCHANGES

WARRANTY

BICYCLE SERVICES

DEMO PROGRAM

PRICING & TAXES

PRICE MATCH

SPONSORSHIP

PRIVACY POLICY

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